Lodging Interactive launches Commingle360 for hotel reputation management

Lodging Interactive launched Commingle360 for hotels, resorts and restaurants on July 13, 2026, bundling private guest feedback, employee recognition and public review response into one service. The launch aims to help hospitality operators improve service recovery, manage online reputation and lift guest review scores.

Why it matters: - Commingle360 gives hospitality operators one workflow for both private guest feedback and public review management. - The service is designed to help hotels spot service issues faster, recognize strong employee performance, and respond to online reviews in a consistent brand voice. - Better feedback loops can help properties improve guest satisfaction and protect star ratings across review platforms.

What happened: - Lodging Interactive launched Commingle360 for hotels, resorts and restaurants on July 13, 2026. - The new service combines private guest feedback capture, recognition, service recovery, public review monitoring and response management. - DJ Vallauri, Lodging Interactive founder and CEO, said the service was created to support both real-time guest insight and professional public review presence in one coordinated offering.

The details: - Through CruVu, hotels can collect private guest feedback on property using QR code-based tools. - Guests can recognize employees, leave comments about service moments or departments, and flag issues that need immediate attention. - Managers can use those insights to see what drives satisfaction, where recovery is needed and which employees are creating memorable experiences. - Through Commingle, Lodging Interactive monitors public guest reviews and writes human responses on the hotel’s behalf. - Review responses are written to match the hotel’s voice, support brand standards and are submitted to the hotel for approval before posting. - Lodging Interactive says its experts manage and respond to reviews across more than 140 global platforms. - Commingle360 is now available to hotels, resorts, restaurants and hospitality management companies.

Between the lines: - The launch reflects a broader shift in hospitality toward combining guest experience tools with reputation management in a single service layer. - Lodging Interactive is positioning human-led response management as a differentiator in a market increasingly shaped by automation. - The company is also linking internal service recovery data to external review performance, which can help operators connect operational fixes with online reputation outcomes.

What's next: - Hotels using Commingle360 can begin collecting private feedback on property and routing public review management through Lodging Interactive immediately. - The company is likely to market the service as part of its larger hospitality technology and digital marketing portfolio. - For more information, email hello@lodginginteractive.com, call 877-291-4411 ext. 704, or visit Lodging Interactive.